FAQs

  • What is The Silo Package-Free Pantry?
    • We are a low-waste bulk food delivery service specializing in dry organic and locally grown foods. We used to serve farmers markets in Marin and Sonoma counties and have since moved to a contact-free delivery based system once COVID-19 lockdowns were in place. We also expanded our product line to include locally grown organic produce, coffee, and grass fed/pasture raised meats.  And we’re expanding our options all the time!  Want to see something specific?  Contact us and request it!

 

  • Where do you deliver?
    • We serve a large part of the SF Bay Area (Sunnyvale to Santa Rosa along Highway 101/280 and Milpitas to Richmond along the 880/580).  Please contact us if you are uncertain of our service area.

 

  • What days do you deliver?
    • General delivery days are Sundays and Tuesdays or Wednesdays.
    • Notes:
      • Produce is currently only available on Sundays.
      • Produce and bread order cutoff times are Thursdays for Sunday delivery and Saturdays for Tuesday/Wednesday delivery.

 

  • How does it work?
    • Bulk food items (beans, grains, flour, nuts) are priced per pound and delivered to your door packaged into compostable, 100% recycled kraft paper bags and taped with paper packaging tape.
    • Eggs are priced per dozen and are packaged in compostable paper cartons.  We also take egg cartons back to be reused if they are in good condition!
    • Bread is priced per item, unless otherwise indicated, and are packaged in paper bags.
    • Meat comes frozen, vacuum-sealed in plastic, and then put in an insulated bag with an ice pack. We take back the insulated bags and ice packs and reuse them. Every insulated bag and every ice pack we deliver was originally created to be single-use, but we reuse them over and over again.
    • Produce items are generally placed directly into the delivery box, although some items may come in a paper bag.
    • All deliveries are made in used cardboard boxes that we acquire anywhere we can, including from customers. We always take boxes back to be reused if they are in good condition! And have others to give us? We’ll take them!
    • Order minimums are $35 with a $5 delivery fee. Ask us how you can get free delivery!
    • If you have any trouble at checkout:
      • Check to ensure you have met the $35 minimum order requirement.
      • Contact us!  Call, email, or text!  We can always take your order manually!

 

  • What precautions are you taking with COVID-19?
    • We follow strict codes and guidelines per the California Department of Public Health as well as local county and federal guidelines.
    • To go above and beyond, we sanitize our equipment, surfaces, and facilities at a higher water temperature than code requires.
    • All re-used boxes and egg cartons get naturally sanitized prior to re-using.
    • We always wear gloves and masks when handling food and making deliveries!

 

  • How do you prevent cross-contamination for those with certain food allergies?
    • Each product is stored in it's own bin with a secure lid.
    • We use dedicated scoops and funnels for each product type.
    • All items are packaged in a facility that contains nuts, wheat, soy, and dairy.
    • For those with severe food allergies, please contact us before purchasing.